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Audits
Audits & Assessments
Service excellence and product audits based on Forbes Travel Guide and LQA standards and expectations, diagnostic, actionable, and built for measurable improvement.
A boutique consultancy dedicated to elevating service excellence in luxury hotels, driving Forbes Travel Guide and LQA performance, and turning every standard into a moment of genuine guest delight.
Martina has spent more than 20 years embedding quality and service excellence in some of the world's most demanding luxury hospitality brands, from property level to global portfolios.
Her career has been led by a deep passion, for the industry itself, for the colleagues she has championed along the way, and for the relentless pursuit of continuous improvement.
Engagements built around the standards your guests will feel, and the teams who bring those standards to life.
Service excellence and product audits based on Forbes Travel Guide and LQA standards and expectations, diagnostic, actionable, and built for measurable improvement.
Service excellence training programmes for line teams, managers and leadership, built and delivered on property, designed to lift performance where it matters most.
End-to-end set-up of the quality function, KPIs, governance, audit calendars, voice-of-guest analytics and reporting, embedded into how your hotel works.
Quality and service excellence frameworks for pre-opening luxury hotels, standards, SOPs, audit readiness and team uplift, set up before doors open to guests.
Luxury is felt long before it is measured. Qhub exists to help every team craft the moments their guests carry home , and to honour the people whose passion makes that magic possible.Martina Trudeau · Founder